ISO 20000 Information Technology Service Management Training

ISO/IEC 20000:2005 Information Technology Service Management (ITSM). ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and the customers. It also focuses on the continual improvement of the service(s). ISO 20000 is sector independent, and relevant to both public and private sector organizations.

Introduction of ITSM Lead Implementer Training:

This 2/3 – Day training workshop is designed to provide thorough understanding of ISO 20000 (ITSM) along with its required process documentation, implementation guidance, monitoring (Management), internal auditing, certification and certification retention. This training workshop has been developed on successful ITSM implementation, certification and consultancy experiences. This training workshop also covers Risk Management (Tool Development Workshop), Business Continuity and Disaster Recovery Plan Development Exercise.

Contents of Training:

Introduction to ISO 20000 (ITSM)
Module – 1: Business Drivers for better service management
Module – 2: Relation between ITIL and ISO 20000
Module – 3: Benefits of information technology service management
Module – 4: Requirements for service management
Module – 5: ISO 20000 – Service management processes
Module – 6: Who will benefit from ISO 20000
Module – 7: ISO 20000 certification and registration process
Module – 8: Workshops / Exercises


Alignment of IT Services with business Goals
Creation of a formal framework for service improvement
Provides a benchmark with best practices
Advantage of consistent and cost-effective services
Ownership and responsibility at all levels
Reduction of risk and cost in terms of external service receipt
Enhanced reputation and perception
Fundamental shift to pro-active rather than re-active processes

Recommended Participants:

This course is highly valuable for:
CEOs & Senior Executives
Service Managers / Service Providers
Quality Assurance and Testing Managers
Manufacturing and Development Managers
Management Staff Responsible for business enhancements
All professionals and executives who are involved in Service Management

Why Quality Aim:

Quality Aim (QUALITY AIM) is an Information Security and Quality Engineering Company backed by consultants with security credentials such as ISO 27001 Lead Auditors, ISO 22301 Lead Auditor, ISO 9001, 27001, 20000 Internal Auditors and Appraisal Team Members (ATM) for CMMI and TMMI. Our team of consultants have decades of experience in the field of Quality Management, Testing, Information Security, Auditing, Process Improvement, Implementation, Consultancy and Trainings.

Introduction of Trainer:

Abid Umar: has post graduate qualification in Computer Sciences and Business Administration. He has delivered more than 25 ISO 27001 Lead Implementer & Internal Auditor Training Courses in Pakistan, Saudi Arabia, Afghanistan and Dubai. He has 14 years of work experience in the field of Management System Development, Consultancy, Auditing, Information Security Mentoring, and Business Continuity Management.


Materials Provided:

Course reference manual, containing copy of course slides, supporting documents, exercises, case study, their solutions and certificates.

Course Certificates: Course Certificates will be awarded to the successful candidates.

For Registration and Fees: E-mail: Ph: +92-322-4700-818